Microsoft Customer Success Tips – Training and User Adoption for Enhanced Customer Success Scores
The Previous article covered some in-depth detail on the Business Applications Customer Success Metrics. This article will explore how training and user adoption contribute to partner success and outline strategies to optimize these areas. Let’s Begin… In today’s fast-paced digital world, being a Microsoft Solutions Partner means aiming for the gold standard—achieving those sought-after Solutions […]
Microsoft Partners, ignoring Customer Success could be your biggest mistake!
Customer Success Defined According to Gartner, Customer success is a method for ensuring customers reach their desired outcomes when using an organization’s product or service. A relationship-focused Customer Success strategy includes: 1. involvement in the purchase decision, 2. implementation and use of products or services and 3. customer support. Why is it important for you to understand Customer Success? If you are a Microsoft Partner aiming to […]
What’s the deal with Microsoft Co-Sell Opportunities?
The Deal on Microsoft’s Co-sell Opportunities Teamwork makes the dream work. It’s true! Okay, team, “let’s talk”, “Asikhulumeni”, “Hablemos”, “Ngatimbotaura”, “kom ons praat”, “parlons”. Why are your deals not updated in Partner Centre? I know you think it will take forever but it won’t. Salespeople are typically not fans of admin work. They would rather be out […]
Microsoft Partners, what if I told you that you can increase your profits by unlocking more rebates and incentives?
I don’t know about you but isn’t it frustrating when you ask for the business to pay for an activity, service, or product and you get a NO! We don’t have budget! We’ve all experienced moments when we need that extra budget, and it can be frustrating to receive a flat-out “No, we don’t have […]