Microsoft Customer Success Tips – Training and User Adoption for Enhanced Customer Success Scores

Winning with Customer Success, Supercharging your customer success

The Previous article covered some in-depth detail on the Business Applications Customer Success Metrics. This article will explore how training and user adoption contribute to partner success and outline strategies to optimize these areas. Let’s Begin… In today’s fast-paced digital world, being a Microsoft Solutions Partner means aiming for the gold standard—achieving those sought-after Solutions […]

What’s the deal with Microsoft Co-Sell Opportunities?

The Deal on Microsoft’s Co-sell Opportunities Teamwork makes the dream work. It’s true! Okay, team, “let’s talk”, “Asikhulumeni”, “Hablemos”, “Ngatimbotaura”, “kom ons praat”, “parlons”. Why are your deals not updated in Partner Centre? I know you think it will take forever but it won’t. Salespeople are typically not fans of admin work. They would rather be out […]

Hot off the Press! Microsoft Partner Awards! Do you qualify?

Reflecting on the recent Microsoft Partner Awards! It’s always inspiring to see the incredible work and innovation happening in our partner community. As a Microsoft Partner Success Advocate, I’ve had the pleasure of supporting partners like you in maximizing their partnerships and achieving remarkable success. For some the journey is just starting, for others they […]

Solution Partner Designations: Every one can win!

Ready, Steady, GO! Welcome to the fourth article! TGIF! On request, today, we’re diving into the exciting world of Microsoft Solutions Partner designations. Whether you’re an emerging partner or an established one, this article is for you. So, let’s get started. Opportunities don’t happen. You create them. – Chris Grosser If you haven’t yet attained […]

The 2nd Most Powerful Weapon in Your Company’s Arsenal.

It’s a smart bomb, but most companies aren’t using it correctly.  This month I’m talking about the second most powerful weapon that you have in your company’s arsenal:  Marketing.  It’s one of the most underrated and misunderstood disciplines. And I can’t tell you why that is, but I can tell you two things:  1_ Your rivals are […]

Live or Die – The Truth About The Delivery Team

This topic almost became a 10 episode Podcast. It’s where the rubber meets the road.  The team that decides whether your company lives or dies:  Delivery. (aka Services) FIRE FOR EFFECT in 3…  …2… 1 >>> Lessons From The Trenches Live or Die – The Truth About The Delivery Team.  Nothing is more important than your […]

The Simple Way Microsoft Partners Build A Better Relationship With Microsoft

The Partner Forum exploded. It wasn’t the first time. And, it wouldn’t be the last.  A vocal senior executive from a local Partner asked the question in a stern voice: “Where are all the leads?” Murmurs of agreement from members of the audience turned into immediate follow-up accusations. “It’s favouritism!”  It wasn’t. But, it was […]

Are you making the most of your Microsoft Partnership?

Power Playbook – The Microsoft Partner Edge Attention all Microsoft Partners! Are you making the most out of your partnership with Microsoft? I am starting a series to make sure that you are! It’s time to unleash your full potential and take your Microsoft Partnership to new heights. Imagine a world where you can excel, […]

Become A Better Leader.

The truth is: Everyone can become a better leader if they’re willing to put in the effort.