Microsoft Customer Success Tips – Training and User Adoption for Enhanced Customer Success Scores
The Previous article covered some in-depth detail on the Business Applications Customer Success Metrics. This article will explore how training and user adoption contribute to partner success and outline strategies to optimize these areas. Let’s Begin… In today’s fast-paced digital world, being a Microsoft Solutions Partner means aiming for the gold standard—achieving those sought-after Solutions […]
Microsoft Partners, ignoring Customer Success could be your biggest mistake!
Customer Success Defined According to Gartner, Customer success is a method for ensuring customers reach their desired outcomes when using an organization’s product or service. A relationship-focused Customer Success strategy includes: 1. involvement in the purchase decision, 2. implementation and use of products or services and 3. customer support. Why is it important for you to understand Customer Success? If you are a Microsoft Partner aiming to […]
What’s the deal with Microsoft Co-Sell Opportunities?
The Deal on Microsoft’s Co-sell Opportunities Teamwork makes the dream work. It’s true! Okay, team, “let’s talk”, “Asikhulumeni”, “Hablemos”, “Ngatimbotaura”, “kom ons praat”, “parlons”. Why are your deals not updated in Partner Centre? I know you think it will take forever but it won’t. Salespeople are typically not fans of admin work. They would rather be out […]
The 2nd Most Powerful Weapon in Your Company’s Arsenal.
It’s a smart bomb, but most companies aren’t using it correctly. This month I’m talking about the second most powerful weapon that you have in your company’s arsenal: Marketing. It’s one of the most underrated and misunderstood disciplines. And I can’t tell you why that is, but I can tell you two things: 1_ Your rivals are […]
Live or Die – The Truth About The Delivery Team
This topic almost became a 10 episode Podcast. It’s where the rubber meets the road. The team that decides whether your company lives or dies: Delivery. (aka Services) FIRE FOR EFFECT in 3… …2… 1 >>> Lessons From The Trenches Live or Die – The Truth About The Delivery Team. Nothing is more important than your […]
The Simple Way Microsoft Partners Build A Better Relationship With Microsoft
The Partner Forum exploded. It wasn’t the first time. And, it wouldn’t be the last. A vocal senior executive from a local Partner asked the question in a stern voice: “Where are all the leads?” Murmurs of agreement from members of the audience turned into immediate follow-up accusations. “It’s favouritism!” It wasn’t. But, it was […]
Microsoft Partners are missing an opportunity!
Microsoft Partners are Missing an Opportunity! Did you know that you might be missing out on a significant opportunity by not fully realizing the potential of your partnership? In this article, we will explore the untapped potential within your Microsoft Partnership and discuss the benefits of unlocking it. By the end, you’ll understand why taking […]
Become A Better Leader.
The truth is: Everyone can become a better leader if they’re willing to put in the effort.